Returns

We deliver everything we stock direct to your door, and all products come with a 28 day guarantee.

It is your responsibility to contact Budget Art Supplies Limited by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt of them. After this date, it falls solely within the discretion of Budget Art Supplies Limited if a return or exchange will be accepted.

If the item(s) are no longer required or is an unwanted gift, you should notify the Budget Art Supplies Limited within 7 days from date of dispatch. Requests to return no longer required or unwanted gifts after 7 days from date of dispatch are conditional upon circumstances.
It is your responsibility to adequately package and resend the items back to Budget Art Supplies Limited address within 28 days, These goods will be returned at your own expense.

If your order qualified for free delivery and you are returning your goods for reasons other than faults or damage, we reserve the right to deduct up to £10 from your refund to cover our delivery charges. You will be informed of this deduction before it is done.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please include a note explaining who you are and why you are returning the order with any return. Failure to do this may result in a delay in dealing with your return.